At Reliance Cloud (Pty) Ltd, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.reliancecloud.co.za), book a strategy session, contact us, or interact with our services.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, and company name.
Communication Data: Any information you voluntarily provide when completing contact forms, booking strategy sessions, or corresponding with us.
Technical Data: IP address, browser type, device information, and pages visited (via cookies and similar technologies).
Usage Data: Information about how you use our website and services.
We do not collect sensitive personal information unless it is strictly necessary and you have given explicit consent.
2. How We Use Your Information
We use your personal information for the following purposes:
To respond to your enquiries and provide information about our services
To schedule and conduct strategy sessions or consultations
To improve our website and deliver a better user experience
To send important updates, newsletters, or marketing communications (only with your consent)
To comply with legal and regulatory obligations (including POPIA)
3. Sharing Your Information
We do not sell your personal information. We may share your data only in the following limited circumstances:
With trusted service providers who assist us (e.g., email platforms, website hosting, or scheduling tools) under strict confidentiality agreements
When required by law or to protect our legal rights
In the event of a business transfer (merger or acquisition), with appropriate safeguards
4. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
Under POPIA, you have the right to:
Access the personal information we hold about you
Correct or update inaccurate information
Request deletion of your personal information (subject to legal obligations)
Object to the processing of your information
Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us using the details below.
6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience, analyse traffic, and understand user behaviour. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy (if applicable) or contact us.
7. International Transfers
Your data is primarily stored in South Africa. Where we transfer personal information outside South Africa, we ensure appropriate safeguards are in place to protect your data.
8. Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us by clickng the link below.
Address: Randburg, Johannesburg, South Africa
By using our website, you consent to the collection and processing of your personal information as described in this Privacy Policy.